Terms & Conditions for Airport Transfers

1. Booking Confirmation

All airport transfer bookings are considered confirmed once all required information has been submitted on our website.

Payment

    • Payment is made directly to the driver in cash upon completion of the transfer.
    • For corporate accounts or agents, payments may be subject to separate agreements.

2. Amendments & Cancellations

    • Amendments: Any changes to a booking (date, time, flight details, etc.) should be communicated at least 12 hours before the scheduled transfer.
    • Cancellations: Free cancellation up to 6 hours before the transfer.

3. Luggage Allowance

    • Each passenger is entitled to bring one suitcase and one carry-on bag.
    • Additional luggage (e.g., sports equipment, strollers) must be declared at the time of booking.
    • Excess or oversized luggage may result in additional charges or the need for a larger vehicle.

4. Flight Delays

    • Wheely Ltd monitors flight arrivals to accommodate delays. In case of significant delays, customer must inform us to ensure a rescheduled transfer.
    • No extra charges for delayed flight arrival.

5. Waiting Time

    • Complimentary waiting time of up to 90 minutes is included for airport pickups from the actual flight arrival time.
    • For other pickups, a grace period of 20 minutes is included.

6. Passenger Responsibility

    • It is the passenger’s responsibility to ensure they provide accurate booking details, including flight numbers and pickup/drop-off addresses.
    • Passengers are required to be ready for pickup at the agreed time and location.

7. Insurance & Liability

    • Wheely Ltd ensures all vehicles and drivers are fully insured as per local regulations.
    • Wheely Ltd is not liable for any loss or damage to personal belongings during the transfer.

8. Child Safety

    • Wheely Ltd provides child seats upon request. It is the passenger’s responsibility to request this service during booking.

9. Conduct

    • Passengers are expected to behave respectfully towards drivers and other passengers. Wheely Ltd reserves the right to refuse service to passengers engaging in disruptive or unsafe behavior.

10. Force Majeure

    • Wheely Ltd is not responsible for any delays or cancellations due to events beyond its control (e.g., severe weather, road closures, strikes).

11. Complaints

    • Any complaints must be reported within 7 days of the transfer. We will investigate and respond to all feedback in a timely manner.