Terms & Conditions for Airport Transfers
1. Booking Confirmation
All airport transfer bookings are considered confirmed once all required information has been submitted on our website.
Payment
- Payment is made directly to the driver in cash upon completion of the transfer.
- For corporate accounts or agents, payments may be subject to separate agreements.
2. Amendments & Cancellations
- Amendments: Any changes to a booking (date, time, flight details, etc.) should be communicated at least 12 hours before the scheduled transfer.
- Cancellations: Free cancellation up to 6 hours before the transfer.
3. Luggage Allowance
- Each passenger is entitled to bring one suitcase and one carry-on bag.
- Additional luggage (e.g., sports equipment, strollers) must be declared at the time of booking.
- Excess or oversized luggage may result in additional charges or the need for a larger vehicle.
4. Flight Delays
- Wheely Ltd monitors flight arrivals to accommodate delays. In case of significant delays, customer must inform us to ensure a rescheduled transfer.
- No extra charges for delayed flight arrival.
5. Waiting Time
- Complimentary waiting time of up to 90 minutes is included for airport pickups from the actual flight arrival time.
- For other pickups, a grace period of 20 minutes is included.
6. Passenger Responsibility
- It is the passenger’s responsibility to ensure they provide accurate booking details, including flight numbers and pickup/drop-off addresses.
- Passengers are required to be ready for pickup at the agreed time and location.
7. Insurance & Liability
- Wheely Ltd ensures all vehicles and drivers are fully insured as per local regulations.
- Wheely Ltd is not liable for any loss or damage to personal belongings during the transfer.
8. Child Safety
- Wheely Ltd provides child seats upon request. It is the passenger’s responsibility to request this service during booking.
9. Conduct
- Passengers are expected to behave respectfully towards drivers and other passengers. Wheely Ltd reserves the right to refuse service to passengers engaging in disruptive or unsafe behavior.
10. Force Majeure
- Wheely Ltd is not responsible for any delays or cancellations due to events beyond its control (e.g., severe weather, road closures, strikes).
11. Complaints
- Any complaints must be reported within 7 days of the transfer. We will investigate and respond to all feedback in a timely manner.