Privacy Policy for Wheely Ltd

1. Introduction

This Privacy Policy outlines how Wheely Ltd (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our services. By using our website, booking services, or otherwise providing your personal information, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and any other contact details you provide during booking or inquiries.
  • Booking Information: Travel details, dates, pickup and drop-off locations, and vehicle preferences.
  • Payment Information: Credit card details, billing information, and any other financial data required for processing payments.
  • Device Information: IP address, browser type, and device data when using our website or mobile app.
  • Cookies and Tracking Technologies: Information collected through cookies to enhance your online experience and for analytics.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our car rental and airport transfer services.
  • To process and manage bookings, including payment and customer service.
  • To communicate with you regarding your booking, updates, or changes to our services.
  • To improve our services and website functionality.
  • To comply with legal obligations.

4. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors that help us with processing bookings, customer support, or payment processing (e.g., HoppaGo, Booking.com).
  • Business Partners: Travel agencies, destination management companies, or booking platforms with whom we have partnerships.
  • Legal Obligations: We may disclose information if required by law, such as in response to legal requests or to protect the rights and safety of Wheely Ltd and its customers.

5. Data Security

We take the protection of your personal data seriously and use appropriate technical and organizational measures to safeguard it against unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet is 100% secure.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request the correction of inaccurate or incomplete data.
  • Deletion: You can request the deletion of your data when it’s no longer necessary for the purposes for which it was collected.
  • Objection: You can object to the processing of your data for direct marketing purposes.
  • Data Portability: You can request a copy of your personal data in a machine-readable format.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can manage cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Please check this page regularly for updates.